Shipping policy

Milan Leather Shipping Policy

At Milan Leather, we are committed to delivering premium-quality leather jackets to our valued customers worldwide. Please review our shipping policy below to understand how we handle your orders from purchase to delivery.

Shipping Destinations

We proudly offer worldwide shipping to our customers. However, please note that Customers are responsible for any customs fees, duties, or taxes imposed by their country’s customs department.

Additionally, we do not accept shipments to APO or PO box addresses.

Shipping Carriers

To ensure the safe and timely delivery of your orders, we partner with reliable shipping carriers:

  • FedEx
  • DHL
  • UPS and USPS (for US orders only)

The carrier selected for your order will depend on the most efficient and suitable option for your delivery location.

Order Processing Time

All our leather jackets are made-to-order, allowing us to provide you with a bespoke product tailored to your preferences. Please allow:

  • 2-3 business days for processing your order before it is shipped.

Delivery Timeframe

Once your order has been shipped, you can expect delivery within:

  • 3-6 business days, depending on your location and the chosen shipping carrier.

Shipping Costs

We believe in providing exceptional value, which is why we offer free shipping on all orders with no minimum purchase requirement.

Customs, Duties, and Taxes

For international shipments:

  • All packages are sent duty unpaid.
  • Customers are responsible for any customs fees, duties, or taxes imposed by their country’s customs department.
  • Please check with your local customs office for more information on potential charges.

Lost or Damaged Packages

Your satisfaction is our priority. If your package is lost or arrives damaged:

  1. Contact Us Promptly: Notify our customer service team within 5 days of the delivery date.
  2. File a Claim: Reach out to the shipping carrier (FedEx or DHL) to open a case within 5 days of receiving your package.

Please note: Claims submitted after 5 days of delivery will not be accepted.

Failed Delivery Attempts

For international orders:

  • The carrier will attempt to deliver your package multiple times.
  • Customer Responsibility: It is your responsibility to accept the delivery and contact the carrier within their holding period.
  • If the carrier is unable to complete the delivery and you do not respond, the package will be destroyed, and no claims will be entertained for such cases.

Exclusions

  • APO and PO Box Addresses: We do not ship to these addresses.
  • Duty Unpaid: All international shipments are sent without pre-paid duties. Responsibility for any additional charges lies with the customer.


For any questions or concerns regarding our shipping policy, please reach out to our customer service team.